LSB receives advice from Consumer Panel on voluntary quality schemes
Report follows request made by the Board for work on quality indicators
24 November 2011
The Legal Services Board has today received a report from the Legal Services Consumer Panel, which focuses on the impact on consumers of quality schemes.
The report, entitled ‘Voluntary Quality Schemes in Legal Services’, has been made public on the Panel’s website.
The report follows a formal request for advice made on 25 May 2011. The Panel was asked to:
- Identify the characteristics that voluntary quality schemes must have to give consumers confidence that they are a robust and reliable indicator of a good legal services provider; and
- Using these characteristics as criteria, measure a selection of existing schemes against them and provide a view about whether, as currently designed, each operates in a way which is likely to give consumers confidence in the quality of participating providers.
LSB Chief Executive Chris Kenny said:
“We thank the Consumer Panel for their advice in this area, which we will be considering as part of our work to improve the ability of consumers to choose the appropriate legal services to meet their needs, as well as to judge their quality upon delivery”.
For more information on the LSB’s work in this area please contact on 020 7271 0079.